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Return Policy

No Questions Asked Money Back Policy

At Specialised Overhaul Service Pty. Ltd. you can shop with total peace of mind.

If you purchase virtually anything from us, and you change your mind when you receive your order, you can send it back to us for your money back.

No questions asked and no hard feelings.

To return an item to us for your money back:

  • Send an email to stating your order number and the item/s you wish to return:
  • Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address
  • Please ensure you include this RMA number with your returned item/s to enable us to process your refund promptly
  • Our No Questions Asked Money Back Policy applies in relation to every product we sell provided
    • You notify us of your intention to return the item/s within 20 days of us dispatching your order to you
    • The returned item/s are received by us within 14 days of us providing you with an RMA number
    • The item/s are returned to us in 'as new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact
    • The item/s are NOT opened, used, worn or damaged, and are in 100% re-saleable condition when we receive them back
    • The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and re-saleable condition
    • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging
  • Your refund will be the amount you paid for the items returned, net of a restocking fee of $1.95 per item returned ($12.95 for items weighing in excess of 25kgs).

It is a condition of each item's warranty that you securely pack the faulty or damaged item so that it is able to be returned to us via the transport carrier. We strongly recommend you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the item.

Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly.

Unless otherwise indicated, warranties are return-to-base warranties.

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